Frequently Asked Questions
- 1. What happens if I cancel or reschedule in less than 24 hours of the service appointment time range?We have a strict policy for cancelations in less than 24 hours of the service appointment time frame. Our team works incredibly hard to ensure each client is taken care of. This requires carefully planning the days ahead and unfortunately last minute cancelations or last minute rescheduling causes a big, negative, ripple effect throughout our current day and days ahead. In an effort to keep ALL customers happy, you will be charged a small fee for last minute cancellations/rescheduling: Cancelations that are done in less than 24 hours of the service appointment time range will result in an automatic $75 cancelation fee charge. Rescheduling appointments in less than 24 hours of the service appointment time range will result in an automatic $50 cancelation fee charge
- 2. What time will the cleaners arrive? I thought I booked an 8-10am slot with 8am being the start time?We work off of 2-hour estimated time of arrival windows so that we can structure our day effectively. This allows us to get to the next client all while navigating traffic and many other variables that take a toll on our time throughout the day (for example: eating and breaks!).If you book for an 8-10am appointment our team will notify you of an exact time they will arrive or will directly be there between that 8-10am (estimated).Please feel free to reach out to us directly should you encounter any problems with this – clean@prowessmaids.com
- 3. Can I provide my cleaning technician with special instructions? Yes – we encourage it! Your preferences help us give you the clean your home deserves. We do ask that you communicate your special requests as this allows us to note this information in your file so anyone who visits your home knows your preferences.
- 4. Do I need to provide your team with my own cleaning equipment or supplies? No. We arrive with everything we need to get your home sparkling, and we take all our supplies and equipment with us when we leave.If you have preferences in regards to the cleaning products and equipment we use, please let us know. We will do our best to accommodate your request.
- 5. Can pets be home during a cleaning? YES. we love all kinds of pets! If your pet is aggressive in any way, however, we do recommend that you leave them outside or in a gated area to ensure the safety of our cleaning technician. If you will not be home when we arrive, please let us know how to appropriately handle cleaning around your pet.
- 6. Are we insured? Great question! Yes we are! We’re going to be keeping this answer nice and simple!
- 7. How much experience do our cleaners have? All of our cleaners have at least 3-5 years experience in residential cleaning and are well trained in-house on our proprietary cleaning methods – we move with purpose – watch out!
- 8. Do you do background checks on your cleaners? We do background checks on every single employee – that consists of a national and statewide criminal record check and a driver’s license check.
- 9. What happens if a customer is not satisfied?We have an AMAZING redo policy! If you are not completely satisfied – we’ll come back and redo any missed spots/areas completely free of charge, whenever you want!
- 10. Do you offer any other discounts? Yes! We have Bi-Weekly, Monthly, and Weekly cleaning frequency discounts! Always check your email and our website for the latest coupon discounts
Happy Customers, Happy Homes
My home has never looked better! Absolutely thrilled with the service.
Samantha M.
The deep clean service exceeded my expectations. I am beyond satisfied with the results!
David K.
The office cleaning was top-notch! Our workplace has never looked better. Highly recommend!
Sophie T.
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